FAQs
Some helpful information:
Got questions about starting therapy, insurance, or what to expect? We’ve gathered answers to the questions we hear most often. If you don’t see what you’re looking for, feel free to reach out — we’re happy to help.
What should I expect in my first session?
Your first session is mostly about getting to know each other. Your clinician will ask about what's bringing you in, your history, and what you're hoping to get out of therapy, and you'll have a chance to ask questions too. Your therapist will guide you through this. There is no pressure to have things figured out before you first meet with us.
Do I need a referral to start therapy?
No, you don't need a referral. You can request an appointment directly.
Which clinician should I see?
Our providers work with a range of ages and concerns. If you're not sure who's the best fit, reach out and we'll help match you with the right clinician, or you can look at each provider's profile on our Our Providers page.
What therapy goals or concerns does your clinic address?
We offer individual, couples, and family therapy for a range of concerns, including depression, anxiety, trauma and/or PTSD, grief, perfectionism, sleep problems/insomnia, and faith-affirming therapy. Visit our Services page for a full list.
What age groups do you see?
Our providers see a variety of age groups. As a clinic we see children, adolescents, and adults, though the specific ages each clinician works with vary — check individual provider profiles for details, or ask us when you request an appointment.
Do you prescribe medication?
No, we do not have any providers who prescribe medication.
What forms of payment does Gumtree accept?
We accept both insurance and private pay.
Insurance: We accept many major insurance plans, including most plans from:
- SelectHealth
- United (UMR, Optum, etc.)
- BlueCross BlueShield (Regence, Anthem, etc.)
- DMBA
- EMI
- PEHP
Private pay: We accept multiple forms of self-pay and third-party pay, including out of pocket, HSA cards, family member payments, and bishop pay/ecclesiastical support.
How do I know if my insurance will cover therapy?
The surest way to verify coverage and cost is to check with your insurance provider directly. Start by clicking your insurance provider from the list below to use their official provider search tool.
Search for Gumtree Therapy or Ragan Lybbert to confirm we are in-network under your specific plan.
Coverage varies by plan, so it’s worth taking a few minutes to contact your provider and verify before your first appointment.
Do you accept Medicaid or Medicare?
Unfortunately, we do not accept either at this time.
What is the cost of a therapy session?
Our rate for therapy is $150 per session, except for the initial assessment session, which is $175.
How can I request an appointment?
You can request an appointment directly through our online booking system. Request an appointment here.
How frequently would I have therapy?
Each of our clinicians works with clients to establish a frequency that fits their needs. The most common frequency is one session per week.
How long are your therapy sessions?
Sessions are typically 50 minutes, scheduled on the hour.
Do you offer telehealth?
Yes, we offer telehealth sessions in addition to in-person appointments at our Provo office.
Will my sessions be kept private?
We don't think we can do the good, important work that needs to be done if you're worried about the information you share in session leaving the therapy room. We comply with all ethical and legal privacy requirements, including HIPAA laws.
What do I do if I'm in crisis or have an emergency?
We do not provide emergency services. If you're in crisis or experiencing an emergency, call 9-8-8 OR call 9-1-1 OR go immediately to the nearest emergency room.